Transactions and Payments

Sending money to another Moneybeat account

Internal transfers let you send money instantly to other Moneybeat users — personal or business accounts on our platform. How to send an internal transfer 1. Log in to the Moneybeat app. 2. Go to Send or Transfers. 3. Select Moneybeat transfer (or Internal transfer). 4. Enter the recipient's registered email, phone number, or Moneybeat account identifier. 5. Enter the amount and add an optional reference. 6. Review the details and confirm. Benefits of internal transfers - Fast — typically processed within minutes - Simple — no IBAN or SWIFT details needed for Moneybeat-to-Moneybeat payments - Clear — both sender and recipient see the transaction in their app Important - Always double-check the recipient's details before confirming. - Internal transfers cannot be reversed once completed — contact support@moneybeat.eu immediately if you sent to the wrong person.

Last updated on Jun 20, 2026

How to send a SEPA transfer

SEPA transfers let you send euros to bank accounts in the Single Euro Payments Area (SEPA). How to send a SEPA payment 1. Log in to the Moneybeat app. 2. Go to Send → SEPA transfer. 3. Select an existing beneficiary or Add new beneficiary. 4. Enter the recipient's IBAN and name (BIC is optional for most SEPA payments). 5. Enter the amount in EUR. 6. Add a payment reference (required by some recipients). 7. Review and confirm. Processing time SEPA transfers are typically completed within 1 business day. Some payments may arrive on the same business day depending on cut-off times. Before you send - Make sure your account is fully verified. - Double-check the IBAN — incorrect details may delay or return the payment. - Ensure you have sufficient balance including any applicable fees shown in the app.

Last updated on Jun 20, 2026

How to send a SWIFT transfer

SWIFT transfers let you send money internationally to bank accounts outside the SEPA zone or in non-EUR currencies. How to send a SWIFT payment 1. Log in to the Moneybeat app. 2. Go to Send → SWIFT / International transfer. 3. Add or select a beneficiary with full bank details: - Recipient name - IBAN or account number - BIC/SWIFT code - Bank name and address - Recipient address (if required) 4. Enter the amount and currency. 5. Choose who pays transfer fees (SHA, OUR, or BEN if shown). 6. Review all details carefully and confirm. Processing time SWIFT transfers typically take 2–5 business days depending on the destination country and intermediary banks. Important - SWIFT details must be exact — errors can cause delays or returns. - Some countries require additional reference information. - Contact support@moneybeat.eu before sending large or first-time international payments if you need guidance.

Last updated on Jun 20, 2026

Adding and managing beneficiaries

Beneficiaries are saved recipients you can use for repeat transfers without re-entering their details each time. Add a new beneficiary 1. Go to Beneficiaries in the app. 2. Click Add beneficiary. 3. Choose the transfer type: Moneybeat, SEPA, or SWIFT. 4. Enter the recipient's details. 5. Save the beneficiary. Manage beneficiaries - Edit — update name, IBAN, or other details - Delete — remove beneficiaries you no longer need - Favourite — mark frequently used recipients for quick access Security tip Always verify new beneficiary details with the recipient directly (by phone or in person) before sending money — especially for large amounts.

Last updated on Jun 20, 2026

Understanding transfer statuses

When you send a transfer, you will see one of these statuses in the app: Pending Your transfer has been submitted and is waiting to be processed. This is normal for a few minutes after confirmation. Processing Your payment is being sent through the banking network. SEPA and SWIFT transfers stay in this status until the recipient's bank confirms receipt. Completed The transfer was successful. The funds have been delivered to the recipient. Failed The transfer could not be completed. Common reasons include insufficient balance, incorrect beneficiary details, or compliance review. You will receive a notification with more details. Returned The recipient's bank rejected or returned the payment. Funds are credited back to your account, though this may take a few business days. Check the transaction details in the app or contact support@moneybeat.eu if a status does not change within the expected timeframe.

Last updated on Jun 20, 2026

What to do if a transfer fails or is delayed

If your transfer failed or is taking longer than expected: 1. Check the transaction details Open the transfer in the app and read the status message or error description. 2. Common causes - Insufficient balance — top up your account and try again - Incorrect IBAN or SWIFT code — verify details with the recipient - Compliance review — some transfers are held for additional checks - Bank holidays — processing may pause on weekends and public holidays 3. What to do - For internal transfers — contact support@moneybeat.eu immediately with the transaction reference - For SEPA/SWIFT — wait until the expected processing time has passed, then contact support with your transaction ID 4. Provide this information when contacting support - Transaction date and reference number - Transfer type (internal, SEPA, or SWIFT) - Amount and currency - Screenshot of the transaction status (if possible) We will investigate and update you as quickly as possible.

Last updated on Jun 20, 2026