If a transfer failed or is slow:
1. Check the transaction in the app
Open it and read the status or error text.
2. Common causes
- Insufficient balance: top up and try again
- Incorrect IBAN: confirm details with the recipient
- Compliance review: some payments need extra checks
- Bank holidays or weekends: processing can pause
3. Next steps
- Internal transfers: email support@moneybeat.eu quickly with the reference
- SEPA: wait for the normal processing window, then contact support if still stuck
Include when you write to us
- Date and transaction reference
- Transfer type (internal or SEPA)
- Amount and currency
- Screenshot of the status if possible