If your transfer failed or is taking longer than expected:
1. Check the transaction details
Open the transfer in the app and read the status message or error description.
2. Common causes
- Insufficient balance — top up your account and try again
- Incorrect IBAN or SWIFT code — verify details with the recipient
- Compliance review — some transfers are held for additional checks
- Bank holidays — processing may pause on weekends and public holidays
3. What to do
- For internal transfers — contact support@moneybeat.eu immediately with the transaction reference
- For SEPA/SWIFT — wait until the expected processing time has passed, then contact support with your transaction ID
4. Provide this information when contacting support
- Transaction date and reference number
- Transfer type (internal, SEPA, or SWIFT)
- Amount and currency
- Screenshot of the transaction status (if possible)
We will investigate and update you as quickly as possible.