Know Your Customer (KYC) and Know Your Business (KYB) are identity checks required for regulated payment services.
Why we do this
- Reduce fraud and money laundering
- Keep the platform safer for everyone
- Meet legal and regulatory requirements
KYC is for personal accounts. You enter your identity document details in the app, then complete identity verification with our regulated provider (SEFIDE). Non-Spanish tax residents also sign a tax residence declaration.
KYB is for business accounts. We verify the company, directors, beneficial owners, company documents, and representative identity (video check for the person who operates the IBAN).
During review, our team may ask for more documents in the app. Open Profile → Documents and follow the prompts. See Upload documents in the Documents tab.
Most customers verify once. You may be asked again if important details change.