Our compliance team may ask for extra documents while your account is being opened or reviewed. You upload these safely in the app.
Where to upload
- Log in at https://app.moneybeat.eu.
- Open Profile in the sidebar.
- Go to the Documents tab.
- Read each request from compliance.
- Upload the file asked for and submit.
When you may need this
- During personal onboarding if compliance needs more after KYC
- During business onboarding for company or representative documents
- After your account is open, if we need updated or additional files
Examples of documents compliance may request
- Proof of address (utility bill, bank statement, or similar)
- Additional identity documents
- Company registration or tax certificates
- Source of funds or other supporting files
Tips for a smooth upload
- Use clear, colour photos or PDFs. Show all four corners of ID documents.
- Make sure names and dates match what you entered in the app.
- Upload only what is requested. Check the Documents tab regularly for new requests.
- Files stay in the app. Do not email documents unless compliance asks you to.
If you are unsure what to upload
Read the message on the Documents tab carefully. For help, use live chat in the app or email compliance@moneybeat.eu.
Opening flow guides: How to open a personal account | How to open a business account