Technical Support

Supported browsers and devices

Moneybeat works on modern browsers and mobile devices: Recommended browsers - Google Chrome (latest version) - Mozilla Firefox (latest version) - Apple Safari (latest version) - Microsoft Edge (latest version) Mobile - iOS 14 or later (Safari or Chrome) - Android 9 or later (Chrome) Tips for best performance - Keep your browser and operating system up to date - Enable JavaScript and cookies - Use a stable internet connection - Clear your browser cache if pages load incorrectly If you experience issues on a supported device, contact support@moneybeat.eu.

Login problems — troubleshooting

Cannot log in? Try these steps: 1. Check your email and password — make sure caps lock is off. 2. Reset your password — use the "Forgot password?" link on the login page. 3. Clear browser cache — or try a different browser or incognito/private window. 4. Check your internet connection. 5. Confirm your account — new accounts may need email verification first. Account locked? After multiple failed login attempts, your account may be temporarily locked. Wait 30 minutes and try again, or contact support@moneybeat.eu. Still stuck? Email support@moneybeat.eu from your registered email address and we will help you regain access.

How to contact support

We are here to help. You can reach Moneybeat support through: Live chat Available in the Moneybeat app at https://app.moneybeat.eu — click the chat icon to speak with our team. Email - General support: support@moneybeat.eu - Compliance and verification: compliance@moneybeat.eu Help center Browse articles at https://help.moneybeat.eu When contacting us, please include - Your registered email address - A clear description of your issue - Screenshots or transaction references if relevant We aim to respond to all enquiries as quickly as possible.

Using live chat in the Moneybeat app

The fastest way to get help is through live chat in the Moneybeat app: 1. Log in at https://app.moneybeat.eu. 2. Click the chat or support icon (usually in the bottom-right corner). 3. Type your question and send it to our team. 4. You will receive a reply from a support agent in real time. Tips for faster support - Be specific about your issue (e.g. "SEPA transfer pending since Monday") - Include transaction reference numbers if applicable - Stay in the chat window so you do not miss the agent's reply Outside of chat, you can always email support@moneybeat.eu.