General Inquiries

Support hours and response times

Live chat Available during business hours. If you message us outside these hours, we will respond on the next business day. Email support Email support@moneybeat.eu at any time. We aim to respond within 1 business day, and urgent security issues are prioritised immediately. Compliance enquiries Email compliance@moneybeat.eu for verification and regulatory questions. Help center Available 24/7 at https://help.moneybeat.eu for self-service answers.

Contacting compliance vs general support

General support — support@moneybeat.eu Contact for: - Account access and login issues - Transfers, payments, and transaction status - App technical problems - Updating account details - General questions about using Moneybeat Compliance — compliance@moneybeat.eu Contact for: - KYC and KYB verification questions - Document submission issues - Account restrictions related to compliance review - Business onboarding for complex structures Using the right contact helps us resolve your issue faster.

How to submit a complaint

If you are unhappy with our service, we want to hear from you: 1. Email support@moneybeat.eu with the subject "Complaint". 2. Include your registered email, account type, and a clear description of the issue. 3. Tell us what outcome you are looking for. 4. We will acknowledge your complaint and investigate. We take all complaints seriously and aim to resolve them fairly and promptly. You will receive a written response explaining our findings and any actions taken.