How to make a complaint

If you are unhappy with our service, you can complain by live chat or email.

Option 1: Live chat

1. Log in at https://app.moneybeat.eu.
2. Tap the green chat icon (bottom right).
3. Tell us you want to make a complaint and describe the issue.
4. Include your registered email and the outcome you want.

Option 2: Email

1. Email support@moneybeat.eu with subject Complaint.
2. Include your registered email, account type, and a clear description.
3. Tell us the outcome you want.

We acknowledge your complaint and investigate. We aim to reply in writing with our findings and any actions taken.