If KYC or KYB was rejected, it is often easy to fix.
Common reasons
- Blurry or incomplete photos
- Expired ID
- Name or date of birth mismatch with your registration
- Missing pages from a business document
If we ask for more documents during review
Our team may request extra files in the app while your application is being processed. This is normal. Open Profile → Documents, read the request, and upload what is asked for. Compliance may request proof of address or other documents when needed.
What to do after a rejection
- Read the email we sent about the rejection.
- Log in and open Profile → Documents.
- Resubmit clearer documents using the tips in this help center.
- Email support@moneybeat.eu if you need clarification.
If verification is refused after review, your opening fee is refunded as described on our website.