If your KYC or KYB verification was rejected, do not worry — in most cases it is easy to fix.
Common reasons for rejection
- Blurry or incomplete document photos
- Expired identity document
- Name or address mismatch between documents
- Proof of address older than 3 months
- Missing pages from a business document
What to do
- Check the email we sent explaining the reason for rejection.
- Log in to the app and go to Verification.
- Resubmit the correct documents following the tips in our help articles.
- Contact support@moneybeat.eu if you need clarification.
Our team is happy to guide you through resubmission.