Security and Fraud

Keep your account safe and know how to spot scams.

How we keep your account secure

MoneyBeat uses several layers of protection: - Encryption for data in transit and at rest where appropriate - KYC/KYB identity verification for accounts - Transaction monitoring for unusual activity - Secure login and session controls - Compliance with financial industry security expectations What you should do - Use a strong unique password - Never share login details or OTP codes - Log out on shared devices - Contact us at once if something looks wrong Security concerns: support@moneybeat.eu

How to avoid phishing and online scams

Phishing is when criminals pretend to be MoneyBeat to steal logins or money. Warning signs - Messages asking for your password, PIN, or codes - Urgent threats such as “your account will close in 24 hours” - Links that are not app.moneybeat.eu or help.moneybeat.eu - Requests to install remote-access software - Investment offers “through MoneyBeat” from strangers Stay safe - MoneyBeat never asks for your password by email, SMS, or phone - Type app.moneybeat.eu yourself in the browser - Official emails come from @moneybeat.eu - When unsure, email support@moneybeat.eu before clicking Forward suspicious messages to support@moneybeat.eu, then delete them.

How we detect and prevent fraud

We use automated and manual checks, including: - Transaction monitoring for unusual patterns - KYC/KYB identity checks - Screening of new payment recipients - Analysis of account behaviour that may show compromise If something looks risky, we may pause a payment and contact you. That protects you and other customers. If your account is restricted, email support@moneybeat.eu with your registered email and ID so we can help.

Report suspicious activity on your account

Act quickly if something looks wrong. Possible signs - Transfers you did not authorise - Login alerts from unknown places or devices - Email, phone, or password changes you did not make - Missing funds Immediate steps 1. Change your password if you can still log in (Profile → Security → Update Password). 2. Email support@moneybeat.eu with subject Urgent: suspicious activity. 3. Include your registered email, approximate time, and any transaction references. 4. Do not share details with anyone who contacts you claiming to be support. Use only official channels. We prioritise these reports.